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ShiftWizard
Nurse Scheduling Software
Healthcare
Executive Summary
ShiftWizard is an industry award-winning nurse scheduling platform based in Morrisville, North Carolina. The product helps hospitals plan, staff, and manage complex schedules with the reliability and clarity required in high-pressure clinical environments.
Business Context
Healthcare scheduling is a mission-critical workflow. When the experience is confusing or slow, the costs show up immediately: missed shifts, burnout, compliance risk, and operational inefficiency. When I joined, core navigation and authentication flows were degraded (including a broken login/menu experience), and different hospital teams were using productivity and reporting features inconsistently. The opportunity was to modernize the UX, reduce friction in daily tasks, and create a cohesive, scalable system across mobile and desktop.
Strategic Solutions
- Delivered Admin Dashboard, onboarding, and first-time user (FTU) flows with cross-platform functionality and accessibility improvements.
- Standardized interaction patterns and information architecture to reduce ambiguity across high-frequency scheduling workflows.
- Built enablement assets (LMS + media-rich training) to support adoption and reduce support burden.
Leadership & Contributions
- Owned UX execution across key product surfaces spanning desktop admin and mobile nurse experiences.
- Produced an internal Learning Management System (LMS) and interactive training content to accelerate rollout and consistency.
- Promoted to lead design; contributed to an industry-awarded product with 97% customer retention and a $32M acquisition by HealthStream (HSTM).
- Impact: +10% activation lift from onboarding improvements; -20% training-related support tickets.
